Graduate JOB Recruitment at Softcom: APPLY NOW

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Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Technology.

We are recruiting to fill the vacant positions below:

Job Title: Call Centre/Customer Support Manager
Location:
 Nigeria
Job Description

  • We currently have a challenging and rewarding position for someone seeking to broaden their skills and advance their career in Customer Support.
  • As a Call Centre/Customer Support Manager with Softcom, your investigative and problem solving skills will make a valuable contribution to the success of Softcom.
  • If you have had ample experience supervising a team of call centre agents or telemarketers, we will like to meets you.

Essential Duties and Responsibilities

  • Supervises, trains, evaluates and disciplines employees.
  • Hire and onboard new employees
  • Plans, organizes and controls the operation of the Customer Service Division;
  • Assigns personnel to the various operations and instructs them when necessary so they are trained to perform assigned duties in accordance with established methods and procedures.
  • Collaborates with Engineering Division in the development of new programs and changes to existing programs to meet future needs.
  • Assist in the formulation of targets for customer service team
  • Answer questions from customers and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
  • Performs related duties as required.

Qualifications

  • B.Sc./HND in Linguistics, English or related discipline.
  • Three (3) years Customer Service and Call Centre Experience.

Skills:

  • Ability to coach, mentor, and train direct reports.
  • Good written and verbal communication skills
  • Proficient in use of computers and date entry
  • Good working knowledge of Microsoft Word and Excel
  • Ability to work in a team as well as independently
  • Strong organizational skills
  • Able to think logically and to plan work with efficiency and productivity as a priority.
  • Ability to use critical thinking skills to improve business processes and efficiency
  • Able to respond to customers in a friendly and effective manner, some of whom will be demanding or evasive.
  • Consistent in following established procedures and in training staff to do the same.
Interested and qualified candidates should:
Click here to apply for this Position

Job Title: Tech Product Support Officer
Location:
 Lagos
Job Description

  • Softcom creates some of Africa’s most cutting-edge software products, and we want you to be a part of our team. We currently have a challenging and rewarding position for someone seeking to broaden their skills and advance their career in IT. As a Tech Product Support officer with Softcom, you will join our highly skilled and motivated Tech and Customer Support team.Your investigative and problem solving skills will make a valuable contribution to the success of Softcom.
  • If you are a budding programmer with tertiary qualifications but with limited commercial experience and have created your own projects for business family and friends, we will be interested in you.
  • This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and a great team to work with.

Essential Duties and Responsibilities

  • Logging and resolving customer issues
  • Customer correspondence including documentation of user guides and other resources
  • Escalation and reproduction of technical issues for the development team
  • QA tasks and technical documentation
  • Administration of SQL databases
  • System monitoring
  • Performing all other functions as may be required of you to enable Softcom achieve its strategic objectives

Organizational Relationships

  • Reports to: Volunteer Support Supervisor
  • Supervises: non
  • Liaises with: Fulfillment & Volunteer support team

Qualifications

  • B.Sc./HND in Computer Science or related field
  • One (1) year experience in a software support or development/QA role is advantageous.

Skills:

  • Demonstrated basic programming skills with commercial experience is highly desirable
  • Demonstrated SQL and some PSQL programming skills is highly desirable
  • Demonstrated Database Stored Procedure Development skills (firebird PSQL, postgres PL/PGSQL, oracle PL/SQL or similar) is highly desirable
  • Demonstrated Visual Studio Development ( VB / C# …etc ) skills is desirable
  • Demonstrated Visual IOS Development ( Objective C / Xcode ) skills is desirable
  • Demonstrated Web Development ( java script / HTML / HTML5 / PHP …etc ) skills is desirable
  • Good formal documentation skills is highly desirable
  • Demonstrated investigative and problem solving skills is highly desirable
  • Thorough understanding and ability to use Microsoft Office suite is highly desirable
  • Knowledge and ability to troubleshoot Windows operating systems
  • Knowledge and ability to troubleshoot Internet communication peripherals (modems, routers)
  • Understanding of TCP/IP networks and security systems
  • Understanding of LAN and WAN communication and configurations.
  • Good communication skills
  • Good organisational skills with ability to prioritise and meet deadlines under pressure
  • Ability to quickly grasp and understand new tasks and ideas
  • Ability to work well as part of a team
  • Possess a strong desire for self improvement and advancement
  • Possess a strong and active interest in IT generally

Interested and qualified candidates should:
Click here to apply for this Position

Application Deadline  15th November, 2017.

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